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FAQ’s

(1) Do you ship Internationality?
Ans: Yes, but some locations may not, for more information please contact the supplier.

(2) Which shipping method you use?
Ans: Standard Shipping

(3) Do you offer free shipping?
Ans: No, we don’t offer free shipping.

(4) How much shipping cost?
Ans: Depends on your country different locations’ cost are different.

(5) How much your processing time and transit time?
Processing time = 2 – 5 business days (Monday – Friday)
Shipping time = 5 – 10 business days (Monday – Friday)

(6) Which payment methods are accepted on your site?
Ans: Currently, we accept PayPal, Payonner and credit cards – (Visa).

(7) My billing information is secure?
Ans: Yes, Xin Sheng Safety uses Secure Sockets Layer (128 Bit SSL Security) technology to supply you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and Mastercard numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

(8) When will my card be charged?
Ans: Just after your order has been successfully placed.

(9) Is there a specific time for taking online orders?
Ans: No, we accept orders online 24/7

(10) Does Shipping charge refundable?
Ans: No. Shipping charge isn’t refundable.

(11) I received damage or incorrect items what can I do?
Ans: If you received damage or defective items, please inform us as soon as possible.

(12) Tracking number is not working?
Ans: Please wait 24 – 48 hours. 

(13) How do I cancel the order?
Ans: If the customer wishes to cancel the order, he must inform us via email within 24 hours. The order cannot be canceled once it has been shipped. 

(14) How can I contact you?
Ans: Please visit out contact us page – Contact Us